Frequently Asked Questions

Everything you need to know about your footwear journey.

How do I determine the correct shoe size for my order?

We provide a comprehensive size guide on each product page that compares US, UK, and European sizing. Since fit varies by brand, we recommend checking the specific brand notes or measuring your foot from heel to toe for the most accurate fit.

What is your return policy for footwear?

We offer a 30-day return window for all unworn footwear in its original packaging. Please ensure the soles are clean and the items are returned in the original branded shoe box to be eligible for a full refund.

How long will it take for my shoes to arrive?

Standard shipping typically takes 3 to 7 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your package's progress.

Are your products 100% authentic?

Yes, Walking On a Cloud is an authorized retailer for every brand we carry. All products are sourced directly from the manufacturers to guarantee 100% authenticity and quality.

Do you offer international shipping?

Currently, we ship to addresses within North America. Shipping rates and delivery times for international orders are calculated at checkout based on the destination and weight of the parcel.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and seamless checkout experience.